Services - SEA VISION

Pharmaceutical customers and OEMs business

SEA Vision provides services designed to meet the unique needs of Pharmaceutical customers and OEMs business. The R&D department together with the After Sales staff, deliver a range of integrated assistance solutions that turns services into excellent customer support.

In the pharma industry, production lines are becoming more and more automated and growingly equipped with advanced and complex IT systems. Through our extensive experience, we have assembled a portfolio of customer-care services, designed to proactively plan the necessary current and future support. Read below what our services portfolio offers.

Service Level Agreeements

Our Service Level Agreements (SLAs) are the ideal way to keep your systems current with the latest software and hardware updates during the products lifecycle, simplifying your overall maintenance planning. Standard, advanced or premium services packages: three dedicated programs – with minimum subscription periods starting from one year, to provide always the highest level of service, at competitive prices.

Training Sessions

SEA Vision provides specific training sessions for customers. All the courses are customized to meet and enhance your skills depending on specific job roles, with the aim to enable trainees to solve standard issues and to speak a common technical language.

On-site technical assistance

We provide physical local support which is necessary when emergencies are raised. Our long-experienced skilled, team can be on site promptly to solve any technical problems.

On-line technical assistance

A real time answer to our customers. SEA Vision offers a Technical Support Service to assist clients through direct modem connection.

Installations and validation tests

The service, provided at the OEM or customer’s plant, is designed to deliver high performance and optimized integration with customers’ machines. Each installation is then validated to enable the equipment to meet quality and performance targets.

Studies for systems upgrade, modification and spares

Thanks to our After Sales expertise, in collaboration with the software Engineers and the production team, we deliver complete feasibility studies for hardware/software projects that balances innovation, operability, maintenance and costs.