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Customer Care Services for Pharmaceutical customers and OEMs

The Customer Care team provides consultancy support which, combined with the range of pre and post-sales services available, enriches the caring activities dedicated to the customer.

Discover here our services

Designed to meet the specific needs of pharmaceutical companies and packaging machinery manufacturers.

 

Service Level Agreeements

Our Service Level Agreements (SLAs) are the ideal way to keep your systems current with the latest software updates during the products lifecycle, simplifying your overall maintenance planning. Standard, advanced or premium services packages: three dedicated programs – with minimum subscription periods starting from one year, to provide always the highest level of service, at competitive prices.

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Immediate Remote technical assistance

A real time answer to our customers. Ubiquity is the solution to provide through a fast and safe connection direct technical assistance. In just one click operators can ask SEA Vision to connect to their products such as Vision systems, Client, Server or Reworking.

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Training Sessions

SEA Vision provides specific training sessions for customers. All the courses are customized to meet and enhance your skills depending on specific job roles, with the aim to enable trainees to solve standard issues and to speak a common technical language.
Download here our training proposal 

Installations and validation tests

The service, provided at the OEM or customer’s plant, is designed to deliver high performance and optimized integration with customers’ machines. Each installation is then validated to enable the equipment to meet quality and performance targets.

Studies for systems upgrade, modification and spares

Thanks to our After Sales expertise, in collaboration with the software Engineers and the production team, we deliver complete feasibility studies for hardware/software projects that balances innovation, operability, maintenance and costs.

Discover here the upgrade campaign for Windows 10

 

Discover here the upgrade campaign for Harlequin

On-site technical assistance

We provide physical local support which is necessary when emergencies are raised. Our long-experienced skilled, team can be on site  promptly to solve any technical problems.

Contacts

Email: marketingdept@seavision.it

Tel:+39.0382.529576

Fax:+39.0382.527260

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